National Careers Service: Satisfaction and Progression surveys: annual report (April 2012-March 2013 fieldwork)

This report presents findings of a survey of National Careers Service (NCS) users. The research looked at customer satisfaction with the service and their progression after their telephone call, meeting with an adviser or visit to the website. The survey took place between April 2012 and March 2013. This is the first year that research evidence has been collected of customers' experience of using the NCS website. It is the second year of research of telephone and face-to-face customers. Excerpt from publisher's website.

Corporate authors: Great Britain. Department for Business, Innovation and Skills (BIS)

Published: London, England, Department for Business, Innovation and Skills, 2013

Resource type: Government report or paper

Physical description: 157 p.

Access item: https://www.gov.uk/government/publications/national-careers-service-satisfaction-and-progression-surveys-annual-report-april-2012-to-march-2013-fieldwork

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