Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations

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Author: Vieira, Ana Maria; Dos Santos, Isabel Cristina


Communication skills have been considered a strategic asset for any kind of organization. However, technical-oriented enterprises usually emphasize the virtues of a cluster of technical competences and technological resources availability. So, this paper aimed to discuss communication skills development beyond technical communication in a high technology and technical-based operation, such as ground and flight operations. To do so, this article describes some tragic-ending cases in commercial aviation in which the poor quality of interpersonal communication was identified as the one of...  [+] Show more

Subjects: Industry; Skills and knowledge; Outcomes

Keywords: Communication skill; Oral communication skill; Written communication skill; Skill needs; Skill development; Occupational health and safety; Case study

Geographic subjects: United States; North America; Brazil; South America

Published: Sao Paulo, Brazil: Departamento de Ciencia e Tecnologia Aeroespacial, 2010

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Journal volume: 2

Journal number: 3

Journal date: September-December 2010

Pages: pp. 361-370

ISSN: 1984-9648 (print), 2175-9146 (online)

Resource type: Article

Peer reviewed: Yes

Call number: TD/TNC 129.830

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